Cancellation before shipping -
If you want to cancel the order or item that have not been shipped yet, you can write to our customer support team on bts@eausohaute.com
In such cases, the order will be cancelled, and the money will be refunded to you within 48 business hours after cancellation. Please note that only the paid amount will be refunded. Any reward points redeemed cannot be re-credited.
Cancellation after shipping
If you want to cancel the order or item that have been shipped, you can write to our customer support team on service@eausohaute.com
In such cases, the order will be cancelled once we receive the shipment back in our warehouse & the amount will be refunded once the product is verified by the team.
For payments done through Debit/Credit cards/Net banking or Paypal, the refund will be processed to the same a/c from which the payment was made within 48 business hrs after receiving the products back. Please note that only the paid amount will be refunded. Any reward points redeemed cannot be re-credited.
For COD order, we will initiate a bank transfer against the refund amount. Please send your bank details with your order number on service@eausohaute.com. We will process the refund 48 business hours after receiving the products back in our warehouse. Please note that any reward points redeemed cannot be re-credited.
Shipping fee will not be refunded.
